FAQs
Be in the Know
Welcome to LekkerLeaf! Below you’ll find answers to some of the most common questions about our products, orders, and services.
What is LekkerLeaf?
LekkerLeaf is a cannabis and indigenous herb dispensary based in Cape Town, South Africa. We offer high-quality, responsibly sourced plant-based wellness products for adults seeking natural alternatives for relaxation, balance, and wellbeing.
Is LekkerLeaf a licensed cannabis retailer?
Yes. We operate in full compliance with South African cannabis laws and prioritize responsible sourcing and legal use.
Who can order from LekkerLeaf?
You must be 18 years or older to purchase from LekkerLeaf. By ordering, you confirm that you meet this legal requirement.
How do I place an order?
Browse our online store, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.
What payment methods do you accept?
We accept secure payments via:
• Credit/Debit Card
• Instant EFT (Electronic Funds Transfer)
Our payments are handled securely via Ozow, and we do not store your card details on our website.
Where do you ship?
We ship countrywide across South Africa.
• Credit/Debit Card
• Instant EFT (Electronic Funds Transfer)
Our payments are handled securely via Ozow, and we do not store your card details on our website.
What are your delivery options and costs?
• Standard Shipping: TBA: 2–5 days
• Express Shipping: TBA: 1–2 days (urban areas)
• Cape Town Local Delivery: TBA: 1–2 days
• Click & Collect: Free, by appointment only
How do I track my order?
You’ll receive a tracking link via email or SMS once your order is dispatched.
Can I return a product?
Returns are only accepted for:
• Incorrect items
• Damaged or defective products
All requests must be submitted within 48 hours of receiving your order. Please include your order number and photos.
Do you offer refunds?
Yes, eligible returns will be refunded to your original payment method after inspection.
Refunds are processed within 7 business days.
Are your products safe and tested?
Absolutely. We source from trusted, legal suppliers and use only high-quality ingredients. All cannabis and herbal blends are handled with care and transparency.
Do you offer medical advice?
No. LekkerLeaf does not provide medical advice. Please consult your healthcare provider before using cannabis or herbal products for any medical condition.
Can I use your products for pain, anxiety, or sleep?
Many of our customers report wellness benefits. However, results may vary, and we always recommend a responsible, informed approach to use.
Is my information safe?
Yes. We comply fully with POPIA and protect your personal data with secure technology and strict confidentiality. See our Privacy Policy for details.
Is my order shipped discreetly?
Yes. All orders are shipped in plain, unbranded packaging for your privacy.
If your question isn't listed here, feel free to reach out to us.
We’re here to help Monday to Friday, 9AM – 9:30PM